Privacy Policy

Happy Place Companions values your privacy and is dedicated to safeguarding your personal data. This privacy notice explains how your personal data is handled when you visit our website (regardless of your location), as well as your privacy rights and the legal protections in place for you.

Important information:

Purpose of this privacy notice

The purpose of this privacy notice is to inform you about how Happy Place Companions collects and processes your personal data when you use our website, including any data you provide through it. It’s crucial that you read this notice to understand how and why your data is being used.

Controller

Hazel Evans is the controller and responsible for your personal data.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact me.

Contact details

Name: Hazel Evans

Email: hazel@happyplacecompanions.info

Telephone number: 07894 601404

Address: 103 Botley Road, Sholing, Southampton, Hampshire. SO19 0NP.

You have the right to file a complaint with the Information Commissioner’s Office (ICO) regarding data protection issues at any time (www.ico.org.uk). However, Happy Place Companions encourages you to contact them first to address any concerns before reaching out to the ICO.

It's important to keep your personal data accurate and up to date, so please notify us if any changes occur.

We reserve the right to update this privacy notice at any time, so it’s recommended to check the website regularly for any changes.

This website may contain links to third-party sites, but Happy Place Companions has no control over these sites or their privacy policies. You are encouraged to review the privacy notices of any third-party websites you visit.

Data Collected About You:

Personal data refers to any information that can identify an individual, excluding anonymous data where the identity has been removed.

Happy Place Companions will collect only basic contact details and necessary information through the website to facilitate communication and appointment scheduling. Additionally, we may gather potentially sensitive health information during the course of providing care services, but this information will only be used for professional purposes to offer care and companionship.

We do not maintain a written record of your health details.

If You Fail to Provide Personal Data:

If you decide not to share relevant health and well-being information, it may impact the quality and extent of care that can be provided. Without this information, Happy Place Companions may not be able to fully assess your needs, which could affect the level of support you receive.

How Your Personal Data is Collected:

Direct Interactions:
Data is collected when you communicate with Happy Place Companions through methods like post, phone, email, or in-person. This includes information you provide when you:
- Enquire about their services.
- Use their services or give feedback.
Automated Technologies or Interactions:
As you interact with the website, it may automatically collect data related to your browsing actions and patterns. This is done through cookies and similar technologies to track your activity on the site.
Third Parties:
Personal data may also be obtained from third parties, such as healthcare professionals or public bodies, in cases where you are referred or using services through them.

We do not sell your data.

How Your Personal Data is Used:

Happy Place Companions will only use your personal data to provide you with the best possible care and support.

If you choose to share health-related information, it will be used solely for professional care purposes to ensure that you receive the appropriate support. Any health data you consent to share will only be used during the course of their work with you.

Cookies:

You have the option to configure your browser to refuse all or some cookies, or to receive alerts when websites set or access cookies. Cookies typically collect information such as your IP address, pages visited, and general details about your computer. This information is not used to identify individuals.

Disclosures of Your Personal Data:

Happy Place Companions may need to share your personal data with professional advisers, relatives, healthcare professionals, or solicitors in exceptional circumstances, but this will only happen with your consent.

International Transfers:

Happy Place Companions does not transfer your personal data outside the European Economic Area (EEA).

Data Security:

We have implemented appropriate security measures to protect your personal data from accidental loss, unauthorised access, use, alteration, or disclosure.

Data can be transferred between computers and IT systems, as long as your details remain secure and protected from unauthorised access.

We also have procedures in place to handle any suspected data breaches and will notify you and any relevant regulators if required by law.

Data retention:

How Long Will Your Personal Data Be Used For?

Happy Place Companions will keep your personal data only for as long as needed to provide the services you’ve requested. After that, we will retain it for a reasonable period, including for legal or reporting obligations.

In some cases, you can request that your data be deleted.

Your Legal Rights:

Under data protection laws, you have the following rights regarding your personal data:

Request Access:
You can ask for a copy of the personal data Happy Place Companions holds about you and verify its accuracy.
Request Correction:
If your personal data is incorrect, incomplete, or outdated, you can request it be updated.
Request Erasure:
You can request the deletion of any personal data Happy Place Companions holds about you.
Request Restriction of Processing:
You can ask to limit how your personal data is used, restricting certain processing activities.